The Residential Tenancies Act (RTA) is the law that applies to rental housing in Ontario. The RTA sets out the rights and responsibilities of landlords and people who rent where they live. The Landlord and Tenant Board (LTB) is a government organization that enforces the RTA.

  • You can make a complaint to the Landlord Tenant Board (LTB) if any of your rights set out by the Residential and Tenancies Act are violated.
  • You cannot be locked out by your landlord. Only the Sheriff can legally lock you out.
  • You have the right to call the Investigation and Enforcement Unit of the Ministry of Municipal Affairs and Housing if you have been locked out illegally by your landlord.
  • You have the right to call the police if you have been illegally locked out by your landlord.
  • You cannot be forced to move out of your rental home unless the landlord obtained an eviction order from the LTB.
  • Your landlord must apply to the LTB and have a hearing before he can get an eviction order. You must be told about the hearing so you can attend.
  • If the landlord gets an eviction order, only the Sheriff can force you to move out if you do not to leave on your own.
  • You have the right to file an Application About Tenant Rights (Form T2) with the LTB for an order requiring the landlord to let you back into your home.
  • It is illegal for the landlord to change your locks because you didn't pay the rent.
  • You have the right to new keys if the landlord changes the locks to your rental home.
  • It is illegal for a landlord to ask you for a key charge or other fee to change the locks if changing the locks was the landlord's idea.
  • You must get your landlord's permission to change the locks on your rental home yourself. Be sure to get permission in writing, and give the landlord a set of the keys.

Learn more

  1. Decide if your problem relates to eviction.
  2. Read Frequently Asked Questions (FAQs) to learn more about your rights and the law.
  3. Follow the Steps for instructions on starting a legal process to solve your problem.
  4. Review the Resources to find new and in-depth legal information about your problem.
  5. See the Links for news and other helpful websites.

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DisclaimerLast updated 07/30/2009